TERMS & CONDITIONS

DEPOSIT & BALANCE

  • We require a 30% deposit to lock in the date with the remainder due 7 days prior to your Event

  • Deposits are due 7 days after confirmation of booking and your date is not secured until this deposit has been made.

  • If your Event is less than a month away the full payment will be required.

  • In the Event that you need to postpone your Event due to Covid 19, we will work with you to find a suitable date.

  • All deposits are non refundable. If the Event is 6 months or more away, a refund may be given minus a $100 admin fee.

  • Please let us know if these payment terms do not suit you so we can come to a mutual agreement.

  • You must let us know of any extra guests prior to the balance due by date so we can adjust the invoice accordingly, we will conduct a head count and you will be charged for any extra guests on the day. It is vital we have the correct number of guests prior to your Event, so we can ensure that we have enough stock. If numbers drop from your expected count, we do not issue any refunds on this.

  • Payment can be made via cash, just let us know if you prefer this.

CANCELLATIONS & REFUNDS

  • We will not provide a refund if you cannot obtain permission to use the Venue or Council. It is up to you to get permission from relevant parties.

  • We will not provide a refund in the event of bad weather or acts of mother nature. If you decide on alternate arrangements, you must give us at least 24 hours notice prior to the Event.

  • In the event that you do not engage in our Services for the entire time period on the day of the Event as agreed between the parties, you will not receive a refund for the time you have elected to not engage our Services.

  • If you cancel the booking and notify us 30 days or less, prior to the Event date, the balance paid is non-refundable and 100% of the booking fee is non-refundable.

    LOCATION & SETUP

  • If the Event is at a public area that is not a private residence or hired function venue, you must obtain permission from the relevant authority to set up the Event in that area and communicate the outcome with us at least 30 days prior to your Event.

  • You must ensure we have access to the Venue at least 1.5 hours prior to the Event starting to allow adequate time to set up.

  •  You must ensure we have at least 1 hour from the end time of the Event to pack up and vacate the Venue.

  • If you require us to bump in or out a specific time, you may be charged for additional labor fee at our discretion.

  • Please ensure there is a secure car parking space next to the Venue.

  • You must ensure there is a flat surface of approximately 4m long and 2.5m wide at the Venue for bookings with our Caravan Bar.

  • In the event that we can’t set up where you had planned due to it not being safe for us or our Van we have the final decision on where we set up.

  • We require 1 10AMP Power Point within 20 meters of our set up. In the event this isn’t feasible you must let us know at least 30 days prior to your Event so we can come to an alternate arrangement.

  • Access to the event space must be available via clear pathways, ramps and lifts. This includes load in from the car park into the space. Our carts and equipment cannot access up or down stairs unless spoken about prior to the Event.

    RESPONSIBLE SERVICE OF ALCOHOL

  • All our staff are RSA Trained and will not serve anyone that is intoxicated, please ensure that anyone under the age of 18 is not requesting alcohol.

  • We will ask for ID for guests that look under the age of 25 and will not serve anybody that can’t provide relevant ID.

  • We will not leave any ‘leftover’ bottles when booking a packages with us where we provide the beverages. We may leave opened bottles at our discretion.

  • We may decide on a 1 drink policy at our discretion.

  • You are responsible for your guests actions.

    DAMAGES

  • We will not be responsible for any spillages by guests, any scratches on the Venue floor or any damage caused by guests.

  • If you chose to hire our crystal cut glassware, in the event of breakages or loss of glassware - you will be charged a $10 breakage fee per glass and will be invoiced post Event.

    PROSECCO TOWERS

  • In the event of breakages or loss of glassware - you will be charged a $10 breakage fee per glass.

  • Once Towers are in place they cannot be moved.

  • Once the tower is set we are not responsible for any damages.

  • We will suggest the safest position for the tower, it is best to have the tower clear from any walkways or loud sound (speakers)